If you would like to cancel a recent payment, please contact your landlord and or email us at firstname.lastname@example.org
There is a small window to initiate a cancellation, so email us right away!
If the payment can not be canceled, we will work with you to get the payment refunded as quickly as possible.
As mentioned above there is only a small window in which you can cancel payments but if a void is still possible the "Refund" button will simply show as "Void" instead. This button can be found at the upper left of the Transaction Detail window. See the animation below showing how to navigate to it from the Lease Detail Window:
-Click "View" the paid or partially paid invoice
-Click on "View" under "Payments" section to see transaction details for the payment you wish to void or refund