Refund a payment

Landlords can initiate refunds and voids* from the Transaction Detail window.

Property Managers using PlacePay Manager (your residents log into PlacePay to make payments)

-Click "View" next to the paid (or partially paid) invoice

-Click on "View" under the "Payments" section to see transaction details for the payment you wish to void or refund

-Choose full refund or enter a partial refund amount from the "Refund" button/dropdown

-You and the payor will receive a confirmation email when the refund initiates.

*If a payment was just recently made, it is sometimes possible to void the payment so the funds are never pulled from the payor's account. If a void is possible, there will be no "Refund" button. Instead, you will see a "Void" button.

Integrated Property Managers (residents log into a portal that is not PlacePay for payments)

-Select Transactions>Search Transactions

-You can search via date range, amount, payer email address, etc. Please note that results are limited to 200 items so further specifications may need to be selected to narrow down the results.

-Click on "View" next to the payment you would like to refund

-Choose full refund or enter a partial refund amount from the "Refund" button/dropdown

-You and the payor will receive a confirmation email when the refund initiates.

*If a payment was just recently made, it is sometimes possible to void the payment so the funds are never pulled from the payor's account. If a void is possible, there will be no "Refund" button. Instead, you will see a "Void" button.

***Please note that ACH payments cannot be refunded until an approval has been received for the payment from the payer's bank. Credit cards can be refunded automatically as the approval is received at the time of processing.