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  3. Landlord FAQ

Landlord FAQ

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  • Add Employee / Team Member User Accounts and Assign Access
  • Refund a payment
  • Landlords: Add offline payment / Record Payment ( Check, Money Order, Cash, Etc.)
  • Automatic Late Fees - Setup
  • Moving Out Residents ( Stop / discontinue invoicing ) & Accessing Past Leases
  • Export custom reports / statements to excel for reconciliation, payment history
  • How to pay my subscription / change billing method
  • Do you Report to Credit Agencies?
  • How to edit an invoice / Create a one-time invoice
  • Online Applications Guide - Gettings Started Creating and Reviewing Resident Apps
  • Block Payments - Restrict Resident Accounts - Stop Tenant From Paying
  • Managers, Operators, & Owners: How to Apply for, Change, and Delete Processing Accounts (aka, Batch Settlement Accounts)
  • Maintenance Request Introduction for Landlords
  • Resident Messaging Guide For Landlords
  • How long does it take to process a payment? (i.e. Disbursement Timing / Processing speed )
  • Can I set some properties to deliver partial payments and set others to wait until the full amount is paid?
  • I'm a landlord and a renter, how can I sign up for both a renter account and a landlord account?
  • If my tenant pays by credit card, do you deduct the service fee from the rent I receive?
  • Will I be issued a 1099-K form?
  • What happens if a payment bounces?
  • How do I cover transaction fees for my residents?
  • How do I add a custom name or ID number to a lease?
  • How do I create a custom report of all payments made by one tenant?
  • Add / Edit Leases, Invoices and Charges - Setup and Editing
  • Quick Start Guide for Landlords
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