Landlords can initiate refunds and voids* from the Transaction Detail window.
See the animation below showing how to navigate to it from the Lease Detail Window:
-Click "View" next to the paid (or partially paid) invoice
-Click on "View" under the "Payments" section to see transaction details for the payment you wish to void or refund
-Choose full refund or enter a partial refund amount from the "Refund" button/dropdown
-You and the payor will receive a confirmation email when the refund initiates.
*If a payment was just recently made, it is sometimes possible to void the payment so the funds are never pulled from the payor's account. If a void is possible, there will be no "Refund" button. Instead, you will see a "Void" button.